Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vitcore.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***t –
Good lightweight laptop. Used briefly and it performs well. Will set up tonight after receiving today.
V***v –
The store my order sent quickly and I received it also quickly. The seller Thank you very much. The laptop works well, for giving me will go really need more antenna to buy will
D***n –
Delivered by mail of Russia personally to the hands. The laptop came in whole, packed in a foam box. In principle, for such a price is very good, for study the very time! Light, plastic is cheap. But the viewing angle is good. Quite a joke.
W***r –
Fast delivery time 20 days, good packaging, complete accessories, features as offered. Optimal operation, since yesterday I’m testing it and writing from this new laptop. I recommend good attention and seriousness.
S***k –
Delivered in 9 days to Ivanovo. charged for 95 percent.
V***v –
Came quickly, only the memory of the ROM was 2 times less.
E***r –
Computer is supremely thin and lightweight, and color not too this please high keyboard feel good high quality wholesale clear by this product, recommended products
A***y –
Size is perfect for use at home good, speed is fast, cost-effective, key Board of feeling is very good.
G***a –
Shipping fast and very satisfy performance and appearance is also good the system also fast and good product oh ~
G***e –
The boss is a good attitude and logistics is faster. Good computer! To study and work convenient. Cheap price!
N***a –
Computer is very good, and screen size is perfect fit, all function test, and also very good.
B***a –
The effect is very good, the response is very fast, it is worth buying, the logistics is also fast, recommend this store
R***r –
Office with bought the ok very bests mainly thin and light, thanks so on very like it.
P***n –
This laptop very light only 1.3 kg. Very suitable for lady, student, young kid to carry and bring to office, school, friend house to do group project together.
H***m –
Very good product really favorite hot-water
A***r –
I ordered on the 4th May and received it on the 12th May. Very well presented everything as described.
K***s –
Use after the temperature is normal and heat dissipation effect is good and lightweight thin and easy to carry and very suitable.
G***z –
The appearance is beautiful, the computer runs very fast, and the overall effect is very satisfactory.
E***o –
Product came well packed, great option for those needing a Noot weak. (It is not so fast, the battery lasts only 2:30h).
O***o –
Something else I do not understand that there is either a crack or a scratch, while I understand I will open a dispute