Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of vitcore.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
The goods came in good condition. Included-Motherboard, processor, RAM, SATA cable, fasteners. The quality of the motherboard is at a high level. Slightly Krivo soldered 2 connectors for USB. The equipment is checked and working. Recommend to buy
B***s –
Arrived all well packaged and working perfectly, unfortunately was taxed at 185 real and took about 30 calendar days
N***l –
We first tests work not bought another source and was the problem my…
U***r –
The principle working perfectly, still not tested in games but appears to be great
D***n –
Perfect recommend. Very good. Excellent quality.
N***n –
Packaging is good. Came quickly. Do not test not all set. Add later.
J***a –
As the description, plate measures 28 cm x 22 cm, Mini ATX, need a good source of energy and heat sink, you need a video card, has enabled the frequency turbo
J***s –
Not taxed! Took 9 days to reach Bought for 694,51 free shipping in SC .. All right .. All brand new! Comes packaged… Note: The board is not input HDMI, have a video or a converter with USB to HDMI to transmit in Monitor ..
L***l –
Received the product with 12 days Surprised with design and construction motherboard Already formatted and am conducting tests Performance So far, all perfect Leave feedback Additional when I finished my review For now, my congratulations to AliExpress and store
V***u –
A great option. Works fine. Excellent service. Only our customs what the data. Great store.
D***v –
Installed, connected and everything works… The first time. Hope will work. Thank you. Very pleased with the purchase.
W***a –
Product arrived in perfect condition, only 15 days, all new, not taxed. Will test and give the return…
М***в –
Everything came safe and sound. Not crumpled, packed perfectly! The fee for your money is just a bomb! Everything is in place. Seller recommend! It came in 11 days.
J***s –
Very good, arrived in 15 days, not branded and TD worked OK, perfect.
U***r –
Delivered in Brasília in 16 days without being taxed Kit working perfectly …. all new arrived Super Ultra well packed top too!!!!
D***n –
ok! thks
S***v –
It’s been just over a week since receiving, all this time checked in different tests and programs, works like hours. I am happy with the purchase, I will recommend to friends.
A***v –
Great kit. I order the first time from this brand, the quality is satisfied. The parcel came in 2 weeks together with other orders, packed well, delivered without damage.
A***a –
Delivery of products to the Altai territory about 27 days. The photo shows a huge number of packages., which pleases-safety. plus a double box. The motherboard itself without a single scratch-do not complain, it is ideal. With it there was a complete set: Ram, SATA, adapter with screws. I’ll make a launch the other day. In the end, very happy! The store is sociable, almost 10 minutes later collected the order and sent. The questions are answered, not ignorite. Recommend! 5 Star
V***v –
Everything came in a working condition. I took a video card, Mother + CPU e5-2666 + memory, and additional memory (only 32 GB). Everything has come, everything flies. Took under server needs.